There are several ways to complete and submit our request form based, primarily, on whether you select e-Signature or Written Signature.

Your Order.

You can place your order online 24/7, or by phone at 800-AT-DD214 (800-283-3214), local 646-530-8767, M-F 0830-2000 hrs ET. At the end of the Order process, we will provide you with your Order Number which you should enter into the form's Order Number field, so that we can relate your Order to your Request Form.

Security

All form data sent through Touchstone's website is secured with Secure Socket Layer (SSL) encryption. This powerful 256-bit high-grade encryption (AES-256 256 bit) ensures that your form information is protected and sent between you and us safely.

You can tell when you are on an encrypted page because the web address in your browser will start with "https://" which includes an "s." Another way to tell that a page is encrypted is to look for the locked "padlock" icon in the lower-right corner of your browser.

e-Signature.

If you wish to submit your Request Form entirely electronically, without having to print out the form, manually sign it and fax or mail it to us – all of which entails additional time, effort and expense, Touchstone permits you to sign your Request Form digitally with the use of your computer’s mouse or other electronic input device.

e-Signature Procedure. The Request Form contains the veteran’s information. Therefore, make appropriate changes/additions there that are specific to the veteran whose records you are requesting. You can complete the form by typing into each of the fields by using your computer’s keyboard by first clicking into each field and tabbing to move between fields. The veteran him/herself MUST e-Sign the Request Form. Simply click in the signature field, have the veteran sign with the use of your mouse or other digital input device. Put your mouse into the signatue box, left Click, and make your best signature. Not satisfied? Just reset the signature and try again. Finally, push Submit. We will review your completed Request Form and post a copy at your Order Page where you can review, download and printout a copy for your records.

Trouble Shooting. eSign Signature is a Java script and requires that you have Java enabled within your browser's settings. For instructions on how to enable Java on your browser, you can visit http://www.java.com/en/download/help/enable_browser.xml If your settings are correct, you may not have Java, or have an older version. You can download a current version from https://www.java.com/en/. It's free.

On Internet Explorer, Tools, Internet Options, your Security setting for Internet should be set to Medium-High or lower to allow eSign Signature to function. A High setting will not allow eSign Signature to function.

Legal Effect – Disclosure and Agreement. By signing your name electronically, which you hereby adopt as your electronic signature, on the Request Pertaining to Military Records (Request Form) you agree to conduct business electronically in accordance with the federal Electronic Signatures in Global and National Commerce Act (E-Sign), 15 U.S.C.A. §§ 7001-7031 (Supp. 2001). You further understand that transactions and/or signatures in records may not be denied legal effect solely because they are conducted, executed or prepared in electronic form and that if a law requires or permits a record or signature to be in writing, an electronic record or signature satisfies that requirement. You acknowledge receipt of an electronic copy of this Disclosure and Agreement. We recommend that you print and retain a copy of this Disclosure and Agreement for your records. Also, you may print a record of any individual transaction conducted through our website at any time after the transaction is completed by logging into your account where a copy of your completed Request Form and transaction Invoice(s) are posted.

OR Written Signature.

You can complete the form online by typing into each of the fields by using your computer’s keyboard by first clicking into each field. You can tab between fields. Once completed, use your Browser's Print Preview function. Set to Shrink to Fit. Then, you can print out the form with your typed-in data by going to your Browser's File then Print menu. OR, you can simply print out the blank form and complete manually. Once you’ve completed and printed out the form, manually sign and fax it to us at 646-530-8701. Allow up to 2 hours (during our standard business hours) and you should receive an e-mail from us acknowledging our receipt of your form. If you do not receive this acknowledgment, please call us at 800-AT-DD214 (800-283-3214).

Identity Verification.

The Government may do a comparison of your signature with your signature that is contained within your military records. Although your electronic signature has full legal effect, we may require that you submit a copy to our fax 646-530-8701 of a Government issued photo identification such as a driver's license, passport, etc. in order to verify your identity. To reduce the possibility of this additional requirement, your payment should be made with a credit or debit card in your name, and the documents should be shipped to you personally. In addition, we or employees of the Government records repository where your records are held may call you to further confirm your identity. If that happens, NEVER provide additional personal information. Ask for a call-back number and call us first to confirm 800-AT-DD214 (800-283-3214).

Remember, making false statements on this form may subject you to criminal prosecution.